Soar Surgery Center at 1849 Old Bayshore Highway, Burlingame, California.

My wife had a fairly small procedure at this center. While the medical part went OK, the business practices of this place are terrible. They do not subscribe to major insurance networks, but claim that they will accept insurance determination for "in-network" pricing. Considering the deductibles this is a time-sensitive situation. At the time of the surgery their systems were down and they could not bill the insurance. In fact, they had not done so for four more months. Then they had not send us a statement until a year and four months after the date of service when a "Past Due" statement with wrong amounts arrived. Calls to their billing office have not been answered, a person at the front desk of the center promised to facilitate, but no results. The procedure took a couple of hours. Dealing with the accounting is looking like months of frustration. Totally unacceptable.